I’ve been doing some work recently for a client that uses the Prosci ADKAR model for change management. I’ve been asked a few times how the ADKAR model/process compares with the CAP model/process. I’m not an expert in ADKAR by any means, but based on what I’ve learned so far, the table above summarizes the high-level comparison.
One difference that I’ve observed (on an admittedly small sample of Prosci-based project work – so I could be wrong here…) is that while both focus on stakeholder alignment with the goals of the project team, CAP places a great deal of emphasis on ensuring alignment WITHIN the project team, especially in the early stages of the project. Based on my experience, this is a critical success factor that must be included in any change management strategy.
Another difference seems to be that CAP digs deep into understanding the potential & real sources of resistance to change before developing an influence strategy.
Prosci/ADKAR places a far heavier emphasis on communications (i.e., they don’t know why) and training (i.e., they don’t know how) to facilitate change.
More to come…
